Outpatient service #

Arrival of patients #

Upon arrival, patients may check in at the reception desk or use self-service kiosks. The check-in process typically includes patient identification, verification of scheduled appointments, and confirmation of personal and insurance details. Some systems may also involve completing pre-visit questionnaires or consent forms.

Service process #

Patients enter the service process, which includes: waiting area amangement, queue management, interaction management, care path automation.

Queuing process #

To minimize wait times and ensure that patients move efficiently through the various stages of their visit. This may include: chek-in, waiting area management, queue management for services. 

Reevaluation and follow-up #

Patients may be reevaluated after initial tests or consultations, and follow-up appointments or additional services may be scheduled as necessary.

Post-visit #

After the visit, patients may receive appointment reminders, notifications, or requests for feedback. This engagement is part of the ongoing care and quality improvement efforts.

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